Policies
Returns & exchanges
What to expect on shipping timelines, restocking fees, damage claims, and how to start a return.
Return eligibility
Unopened, unused equipment may be returned within 30 days of delivery for a refund or exchange. Special-order and discontinued items are final sale.
Restocking fees
Returns of standard-stock equipment are subject to a 15% restocking fee. Exchanges are only available for items that are defective or damaged.
Shipping damage claims
Inspect equipment on arrival and note any visible damage on the delivery slip. Damage claims must be reported to our support team within 48 hours of delivery, along with photos of the packaging and the unit.
How to initiate a return
Contact us with your order number and reason to initiate a return. For approved returns, our support team will provide a return request form, which must be completed and included when you return your item.
Return Shipping
If choose to ship your item for return, you will be responsible for paying for your own shipping costs for returning the item.
Need help with a return?
Our support team can provide the return request form and answer questions about damage claims.
Contact Support